Nelson / Tasman Crisis Support
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Immediate help in Nelson / Tasman
If someone may harm themselves or someone else, call 111, go to the nearest emergency department, or contact the local mental health crisis team.
Nelson / Tasman crisis support
Nelson / Tasman urgent mental health support is available through the local crisis response pathway, including after-hours urgent assessment and support for people experiencing acute distress or immediate mental health concerns.
Nelson / Tasman urgent mental health support: 0800 111 757
1737 call or text support: 1737
Emergency: 111
Find local support by area
Nelson and Tasman can stay together as one regional page for now. If needed later, this can split into Nelson City, Richmond / Waimea, Motueka, Golden Bay, and rural inland pathways.
Nelson
For Nelson city and surrounding suburbs.
- Emergency: 111
- Nelson / Tasman crisis support: 0800 111 757
- 1737 for free call or text support
Richmond / Waimea
For Richmond, Stoke, Brightwater and nearby communities.
- Emergency: 111
- Nelson / Tasman crisis support: 0800 111 757
- Use GP, after-hours, or emergency department if urgent
Motueka
For Motueka and nearby coastal communities.
- Emergency: 111
- Nelson / Tasman crisis support: 0800 111 757
- 1737 if speaking or texting feels easier
Golden Bay / Tākaka
For Tākaka, Collingwood and wider Golden Bay communities.
- Emergency: 111
- Nelson / Tasman crisis support: 0800 111 757
- Distance may affect access — call ahead where possible
Murchison / Inland Tasman
For Murchison and surrounding inland communities.
- Emergency: 111
- Nelson / Tasman crisis support: 0800 111 757
- 1737 for emotional support anytime
Rural Tasman
For smaller rural and remote communities where travel may affect support access.
- Emergency: 111
- Nelson / Tasman crisis support: 0800 111 757
- Use local urgent health or emergency pathways if needed
Lower-pressure support options
Some people need quieter options before they can make a phone call. Lower-pressure support can include texting 1737, asking someone to stay nearby, writing down what is happening, or asking a trusted person to help explain the situation.
Call or text 1737
Useful when someone needs to talk or text with a trained support person.
Ask someone to stay nearby
A trusted person can reduce pressure, help with transport, or support the call.
Write down key details
Helpful notes include location, immediate risks, medication, support people, and what feels hard right now.
Support for different needs
Some people need crisis support that is identity-safe, neurodivergent-friendly, culturally safe, youth-friendly, disability-accessible, or whānau-aware.
Youth & teens
Use simple language, reduce pressure, offer choices, and involve safe adults where appropriate.
Parents, carers & whānau
Supporters may need guidance too when someone they care about is unsafe or overwhelmed.
Neurodivergent people
Lower stimulation, clear choices, written options, and extra processing time can make support safer.
Māori & kaupapa support
Cultural safety, whānau involvement, and trusted community connections can be important parts of support.
LGBTQIA+ support
Identity-safe support matters when crisis is linked to safety, belonging, gender, sexuality, or rejection.
Rural access support
Transport, distance, phone access, and local service availability may affect how someone gets help.
What to do next
When someone is distressed, the next step does not need to be perfect. Start with safety, reduce immediate risks, stay connected, and contact the most appropriate support.
1. Check immediate safety
If there is danger now, call 111 or go to the nearest emergency department.
2. Contact crisis support
Use Nelson / Tasman crisis support, 1737, or emergency services depending on urgency.
3. Plan follow-up
After the immediate crisis, consider GP follow-up, community support, peer support, whānau support, or practical support.