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Immediate help in Auckland
If someone may harm themselves or someone else, call 111, go to the nearest emergency department, or contact the Auckland mental health crisis support team.
Auckland crisis support
Auckland has multiple crisis pathways across the region. The best local pathway may depend on whether someone is in Central Auckland, South Auckland, West Auckland, East Auckland, or the North Shore.
Find local support by area
Auckland is one of the regions most likely to need a future split. For now, key areas are grouped here so people can find a starting point more easily.
Central Auckland
For central city, inner suburbs, and nearby communities.
- Emergency: 111
- Auckland crisis team: 0800 800 717
- 1737 for free call or text support
South Auckland
For Manukau, Papakura, Māngere, Ōtara and surrounding communities.
- Emergency: 111
- Auckland crisis team: 0800 800 717
- Use nearest emergency department if immediate safety support is needed
West Auckland
For Henderson, New Lynn, Westgate and nearby communities.
- Emergency: 111
- Auckland crisis team: 0800 800 717
- 1737 if speaking or texting feels easier
North Shore
For North Shore and nearby northern communities.
- Emergency: 111
- Auckland crisis support: 0800 800 717
- Use local health or emergency pathways if urgent
East Auckland
For Howick, Pakuranga, Botany and surrounding communities.
- Emergency: 111
- Auckland crisis team: 0800 800 717
- 1737 for lower-pressure emotional support
Outer Auckland & rural fringe
For outer suburbs and fringe communities where travel or transport may affect support access.
- Emergency: 111
- Use crisis team or local urgent health pathway if urgent
- 1737 for free call or text support anytime
Lower-pressure support options
Some people need quieter options before they can make a phone call. Lower-pressure support can include texting 1737, asking someone to stay nearby, writing down what is happening, or asking a trusted person to help explain the situation.
Call or text 1737
Useful when someone needs to talk or text with a trained support person.
Ask someone to stay nearby
A trusted person can reduce pressure, help with transport, or support the call.
Write down key details
Helpful notes include location, immediate risks, medication, support people, and what feels hard right now.
Support for different needs
Some people need crisis support that is identity-safe, neurodivergent-friendly, culturally safe, youth-friendly, disability-accessible, or whānau-aware.
Youth & teens
Use simple language, reduce pressure, offer choices, and involve safe adults where appropriate.
Parents, carers & whānau
Supporters may need guidance too when someone they care about is unsafe or overwhelmed.
Neurodivergent people
Lower stimulation, clear choices, written options, and extra processing time can make support safer.
Māori & kaupapa support
Cultural safety, whānau involvement, and trusted community connections can be important parts of support.
LGBTQIA+ support
Identity-safe support matters when crisis is linked to safety, belonging, gender, sexuality, or rejection.
Accessibility support
People may need lower-pressure, sensory-aware, disability-accessible, or communication-friendly support options.
What to do next
When someone is distressed, the next step does not need to be perfect. Start with safety, reduce immediate risks, stay connected, and contact the most appropriate support.
1. Check immediate safety
If there is danger now, call 111 or go to the nearest emergency department.
2. Contact crisis support
Use the Auckland crisis team, 1737, or emergency services depending on urgency.
3. Plan follow-up
After the immediate crisis, consider GP follow-up, community support, peer support, whānau support, or practical support.