Auckland Central Crisis Support
Quick navigation
Immediate help in Auckland Central
If someone may harm themselves or someone else, call 111, go to the nearest emergency department, or contact Auckland crisis support.
Central Auckland crisis support
Auckland Central includes the CBD, inner suburbs, central residential areas, and nearby communities. If the situation feels urgent, start with 111, 1737, or Auckland crisis support depending on the level of risk.
Key local contacts
Auckland crisis support: 0800 800 717
1737 call or text support: 1737
Emergency: 111
Find local support by Central Auckland area
These Central Auckland areas are grouped here to help people find a starting point quickly without needing to search across the whole Auckland region.
Auckland CBD
For central city, waterfront, university, and inner-city communities.
- Emergency: 111
- Auckland crisis support: 0800 800 717
- 1737 for free call or text support
Ponsonby / Grey Lynn
For Ponsonby, Grey Lynn, Arch Hill and nearby inner-west communities.
- Emergency: 111
- Auckland crisis support: 0800 800 717
- Use GP, after-hours, or emergency department if urgent
Mount Eden / Balmoral
For Mount Eden, Balmoral, Sandringham and nearby areas.
- Emergency: 111
- Auckland crisis support: 0800 800 717
- 1737 if speaking or texting feels easier
Newmarket / Epsom
For Newmarket, Epsom, Grafton and surrounding communities.
- Emergency: 111
- Auckland crisis support: 0800 800 717
- Use local urgent health or hospital pathways if needed
Parnell / Remuera
For Parnell, Remuera and nearby central-east communities.
- Emergency: 111
- Auckland crisis support: 0800 800 717
- 1737 for emotional support anytime
Central fringe areas
For nearby central suburbs where people may use either city or local community pathways.
- Emergency: 111
- Auckland crisis support: 0800 800 717
- Use the nearest urgent health or emergency pathway if safety is a concern
Lower-pressure support options
Some people need quieter options before they can make a phone call. Lower-pressure support can include texting 1737, asking someone to stay nearby, writing down what is happening, or asking a trusted person to help explain the situation.
Call or text 1737
Useful when someone needs to talk or text with a trained support person.
Ask someone to stay nearby
A trusted person can reduce pressure, help with transport, or support the call.
Write down key details
Helpful notes include location, immediate risks, medication, support people, and what feels hard right now.
Support for different needs
Some people need crisis support that is identity-safe, neurodivergent-friendly, culturally safe, youth-friendly, disability-accessible, or whānau-aware.
Youth & students
Central Auckland includes schools, tertiary settings, student housing, and young adults who may need support quickly and quietly.
Parents, carers & whānau
Supporters may need guidance when someone they care about is unsafe, overwhelmed, or unable to explain what is happening.
Neurodivergent people
Lower stimulation, clear choices, written options, and extra processing time can make support safer.
Māori & kaupapa support
Cultural safety, whānau involvement, and trusted community connections can be important parts of support.
LGBTQIA+ support
Identity-safe support matters when crisis is linked to safety, belonging, gender, sexuality, or rejection.
City access support
Transport, housing insecurity, isolation, student stress, work pressure, and after-hours access can all affect how someone gets help.
What to do next
When someone is distressed, the next step does not need to be perfect. Start with safety, reduce immediate risks, stay connected, and contact the most appropriate support.
1. Check immediate safety
If there is danger now, call 111 or go to the nearest emergency department.
2. Contact crisis support
Use Auckland crisis support, 1737, or emergency services depending on urgency.
3. Plan follow-up
After the immediate crisis, consider GP follow-up, community support, peer support, whānau support, or practical support.