Northland Crisis Support
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Immediate help in Northland
If someone may harm themselves or someone else, call 111, go to the nearest emergency department, or contact the local crisis mental health team. :contentReference[oaicite:1]{index=1}
Northland crisis support
Northland crisis support is provided through Te Tai Tokerau Mental Health & Addictions services, including the Community Assessment & Treatment Team (CATT), which provides 24/7 urgent mental health response, assessment, and short-term support across Northland. :contentReference[oaicite:3]{index=3}
Whangārei CATT: 0800 959 606
After hours / weekends: 0800 223 371
Whangārei weekday triage: (09) 430 4101 ext 3537 :contentReference[oaicite:4]{index=4}
Find local support by area
Northland can stay as one regional page for now, with local towns and communities grouped here so people can find a starting point without too many separate pages too early.
Whangārei
For Whangārei city and surrounding communities.
- Emergency: 111
- Whangārei CATT: 0800 959 606
- Weekday triage: (09) 430 4101 ext 3537
Kaipara / Dargaville
For Dargaville and wider Kaipara communities.
- Emergency: 111
- Kaipara district: (09) 439 3330 ext 65401
- 1737 for lower-pressure emotional support
Kerikeri / Bay of Islands
For Kerikeri, Paihia, Kawakawa and nearby communities.
- Emergency: 111
- Mid North district: 0800 643 647
- 1737 for call or text support
Kaitaia / Far North
For Kaitaia and wider Far North communities.
- Emergency: 111
- Far North: (09) 408 9187
- After hours: 0800 223 371
Rural Northland
For smaller communities where distance, transport, and access may affect support pathways.
- Emergency: 111
- 1737 for free call or text support
- Use nearest urgent health or hospital pathway if safety is a concern
Coastal communities
For smaller coastal communities across Northland where local access may vary.
- Emergency: 111
- 1737 for emotional support anytime
- Use local health, emergency, or hospital pathways if urgent
Lower-pressure support options
Some people need quieter options before they can make a phone call. Lower-pressure support can include texting 1737, asking someone to stay nearby, writing down what is happening, or using a support person to help explain things.
Call or text 1737
Useful when someone needs to talk or text with a trained support person.
Ask someone to stay nearby
A trusted person can reduce pressure, help with transport, or support the call.
Write down key details
Helpful notes include location, immediate risks, medication, support people, and what feels hard right now.
Support for different needs
Some people need crisis support that is identity-safe, neurodivergent-friendly, culturally safe, youth-friendly, disability-accessible, or whānau-aware.
Youth & teens
Use simple language, reduce pressure, offer choices, and involve safe adults where appropriate.
Parents, carers & whānau
Supporters may need guidance too when someone they care about is unsafe or overwhelmed.
Neurodivergent people
Lower stimulation, clear choices, written options, and extra processing time can make support safer.
Māori & kaupapa support
Cultural safety, whānau involvement, and trusted community connections can be important parts of support.
LGBTQIA+ support
Identity-safe support matters when crisis is linked to safety, belonging, gender, sexuality, or rejection.
Rural access support
Transport, distance, phone access, and local service availability may affect how someone gets help.
What to do next
When someone is distressed, the next step does not need to be perfect. Start with safety, reduce immediate risks, stay connected, and contact the most appropriate support.
1. Check immediate safety
If there is danger now, call 111 or go to the nearest emergency department.
2. Contact support
Use 1737, emergency services, or the nearest local urgent health pathway depending on urgency.
3. Plan follow-up
After the immediate crisis, consider GP follow-up, community support, peer support, whānau support, or practical support.