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Immediate help in Hawke’s Bay
If someone may harm themselves or someone else, call 111, go to the nearest emergency department, or contact the local mental health crisis team.
Hawke’s Bay crisis team
The Hawke’s Bay Mental Health Crisis Team supports urgent mental health assessment and crisis response across Hawke’s Bay. If someone needs urgent mental health support, use the crisis team or emergency services depending on immediate safety needs.
Find local support by area
Hawke’s Bay can stay as one regional page for now, with local towns and districts grouped inside this page so visitors can find support more easily without too many extra pages.
Napier
For Napier and surrounding communities.
- Emergency: 111
- Hawke’s Bay crisis team: 0800 112 334
- 1737 for free call or text support
Hastings
For Hastings and nearby communities.
- Emergency: 111
- Hawke’s Bay crisis team: 0800 112 334
- Nearest emergency department if immediate safety support is needed
Havelock North
For Havelock North and surrounding communities.
- Emergency: 111
- Hawke’s Bay crisis team: 0800 112 334
- 1737 if speaking or texting feels easier
Wairoa
For Wairoa and nearby rural communities.
- Emergency: 111
- Use crisis support or local health pathways if urgent
- 1737 for lower-pressure emotional support
Central Hawke’s Bay
For Waipawa, Waipukurau and nearby communities.
- Emergency: 111
- Use Hawke’s Bay crisis support or local urgent health pathways
- 1737 for free call or text support
Rural & Coastal Areas
For smaller rural communities and coastal areas across Hawke’s Bay.
- Emergency: 111
- Use nearest urgent health or hospital pathway if needed
- 1737 for emotional support anytime
Lower-pressure support options
Some people need quieter options before they can make a phone call. Lower-pressure support can include texting 1737, asking someone to stay nearby, writing down what is happening, or using a support person to help explain things.
Call or text 1737
Useful when someone needs to talk or text with a trained support person.
Ask someone to stay nearby
A trusted person can reduce pressure, help with transport, or support the call.
Write down key details
Helpful notes include location, immediate risks, medication, support people, and what feels hard right now.
Support for different needs
Some people need crisis support that is identity-safe, neurodivergent-friendly, culturally safe, youth-friendly, disability-accessible, or whānau-aware.
Youth & teens
Use simple language, reduce pressure, offer choices, and involve safe adults where appropriate.
Parents, carers & whānau
Supporters may need guidance too when someone they care about is unsafe or overwhelmed.
Neurodivergent people
Lower stimulation, clear choices, written options, and extra processing time can make support safer.
LGBTQIA+ support
Identity-safe support matters when crisis is linked to safety, belonging, gender, sexuality, or rejection.
Cultural & community support
People may need culturally safe pathways, whānau-centred support, or trusted community connections.
Rural access support
Transport, distance, phone access, and local service availability may affect how someone gets help.
What to do next
When someone is distressed, the next step does not need to be perfect. Start with safety, reduce immediate risks, stay connected, and contact the most appropriate support.
1. Check immediate safety
If there is danger now, call 111 or go to the nearest emergency department.
2. Contact crisis support
Use the Hawke’s Bay crisis team, 1737, or emergency services depending on urgency.
3. Plan follow-up
After the immediate crisis, consider GP follow-up, community support, peer support, or practical support.