Wellington Region Crisis Support
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Immediate help in the Wellington Region
If someone may harm themselves or someone else, call 111, go to the nearest emergency department, or contact the local mental health crisis team.
Wellington crisis team
The Crisis Resolution Service supports people in Wellington, Porirua, Kāpiti and the Hutt Valley who are experiencing a mental health crisis. The service can be contacted any time on 0800 745 477.
Find local support by area
Wellington-region support can cover several districts and communities. Keeping these areas inside one regional page helps visitors find local information without needing too many separate pages.
Wellington City
For central Wellington and surrounding suburbs.
- Emergency: 111
- Crisis Resolution Service: 0800 745 477
- 1737 for free call or text support
Hutt Valley
For Lower Hutt, Upper Hutt, and nearby communities.
- Emergency: 111
- Local crisis support: 0800 745 477
- Nearest emergency department if immediate safety support is needed
Porirua
For Porirua and surrounding communities.
- Emergency: 111
- Crisis Resolution Service: 0800 745 477
- 1737 for lower-pressure emotional support
Kāpiti Coast
For Paraparaumu, Waikanae, Ōtaki and nearby communities.
- Emergency: 111
- Wellington / Hutt / Kāpiti crisis support: 0800 745 477
- 1737 if speaking to someone right now feels easier
Horowhenua
For Levin, Foxton, Shannon and nearby communities.
- Emergency: 111
- Use nearest local health or hospital pathway if urgent
- 1737 for free call or text emotional support
Wairarapa
For Masterton, Carterton, Featherston, Martinborough and nearby areas.
- Emergency: 111
- Wairarapa crisis team: 0508 432 432
- 1737 for call or text support
Lower-pressure support options
Crisis support should not only be phone-call based. Some people may need quieter, lower-pressure options before, during, or after reaching out.
Call or text 1737
Useful when someone needs to talk or text with a trained support person.
Ask someone to sit nearby
A trusted person can help reduce pressure and support safer next steps.
Write down what is happening
Notes can include location, immediate risks, medication, support people, and what feels hard.
Support for different needs
Some people need crisis support that is identity-safe, neurodivergent-friendly, culturally safe, youth-friendly, disability-accessible, or whānau-aware.
Youth & teens
Use simple language, reduce pressure, offer choices, and involve safe adults where appropriate.
Parents, carers & whānau
Supporters may need guidance too when someone they care about is unsafe or overwhelmed.
Neurodivergent people
Lower stimulation, clear choices, written options, and extra processing time can make support safer.
LGBTQIA+ support
Identity-safe support matters when crisis is linked to safety, belonging, gender, sexuality, or rejection.
Cultural & community support
People may need culturally safe pathways, whānau-centred support, or trusted community connections.
Disability-accessible support
Support may need to include communication access, mobility needs, sensory needs, or support people.
What to do next
When someone is distressed, the next step does not need to be perfect. Start with safety, reduce immediate risks, stay connected, and contact the most appropriate support.
1. Check immediate safety
If there is danger now, call 111 or go to the nearest emergency department.
2. Contact crisis support
Use the Wellington crisis team or 1737 depending on the level of urgency.
3. Plan follow-up
After the immediate crisis, consider GP follow-up, community support, peer support, or practical support.