Emergency
111
Police, Fire or Ambulance when there is immediate danger.
Call 111
Find immediate crisis help, Pacific-led wellbeing services and culturally respectful pathways for Pasifika people, families, aiga and communities living in Aotearoa New Zealand.
Pacific peoples are not one single community: languages, identities, family relationships, values and experiences differ. You can ask for care that respects who you are, the people important to you and how you communicate.
You do not have to explain everything perfectly or decide what kind of help you need before reaching out. You may ask for a trusted support person, more processing time, help in your preferred language or a different way to communicate.
If the first service does not feel right, it is reasonable to ask what other options are available. You deserve respectful care.
If someone is in immediate danger, call 111 or go to the nearest emergency department. For a mental health emergency, you can also contact your local crisis assessment team. Free emotional support is available by calling or texting 1737.
111
Police, Fire or Ambulance when there is immediate danger.
Call 111Call or text 1737
Free, confidential brief emotional support, 24 hours a day.
1737 service information ↗0800 543 354
Free emotional support. You can also text HELP to 4357.
Lifeline information ↗0800 611 116
Free 24/7 health advice and help deciding what to do next.
Healthline information ↗Search topics or choose a type of support. These cards link to existing resources and providers; they are not live GeoDirectory search results.
Showing all support pathways.
Locate urgent mental health assessment and crisis care in your region, using Health New Zealand's official directory.
Find crisis-team contacts ↗Free, culturally grounded, family-centred Access and Choice wellbeing services. Provider availability depends on location.
Find a Pacific-led provider ↗Pasifika mental wellbeing, prevention, youth and workforce resources. Le Va also points to Pacific-led providers.
Explore Le Va ↗Guidance and support for aiga, whānau and carers supporting another person.
Open the existing NZ family page →Age-aware information for young people, and for family members helping children or teenagers.
Children & youth crisis support →Alternatives to a phone call, accessible communication options and support when speaking feels difficult.
Text & chat pathways →Pacific-led mental health, disability, social and family support services. Check the service and region that fit your needs.
Vaka Tautua ↗Culturally responsive counselling and related support for Pacific individuals and families. Check their current service options.
Mapu Maia ↗Ask a provider about preferred-language support, interpreters, accessible formats, processing time and involving a trusted person.
Healthline interpreter information ↗For many Pacific communities, wellbeing involves relationships, culture, identity, spirituality and connection, alongside medical care where needed. Your preferences matter: you can ask aiga, whānau or another trusted person to be involved, if you choose.
It's also okay to seek confidential one-to-one support, request a Pacific worker where available or ask a service to explain its privacy and consent practices.
Choose the region where you need support. Crisis phone numbers can change, so this page links to Health New Zealand's official regional directory instead of copying an unverified list.
When our North Island and South Island pages are audited and their destinations confirmed, we can add the split-map links here without disrupting existing finders.
You might say: “I'm not coping and I need someone to talk to,” or “I'm worried about someone in my family.” You don't need a perfect explanation.
Ask whether support can be by phone, text or in person, whether a language or interpreter option exists, and what information is confidential.
A service may suggest immediate care, a GP, a Pacific-led wellbeing provider or another community support. If you are unsafe right now, call 111.
No. Pacific-led Access and Choice wellbeing services can support people before problems become crises. For immediate danger call 111; for brief emotional support, call or text 1737 any time.
Many services welcome family-centred support. You can ask about involving someone you trust. Your choices, privacy and consent should be respected.
Ask the service about interpreters, preferred-language staff, text contact, written explanations or extra processing time. Availability differs by provider. Healthline offers interpreter services.
This page focuses on services available in Aotearoa New Zealand. A separate worldwide Pacific Peoples Crisis Support doorway is planned; it will not replace the existing New Zealand pages. For immediate support outside NZ, use the emergency and crisis services in your own country.
Information reviewed October 2026. Official service references: Health New Zealand, 1737, Lifeline, Healthline, Access and Choice, Le Va, Vaka Tautua and Mapu Maia. This page shares support pathways and does not replace professional emergency assessment.
