How to Help a Friend (Global)

When someone you care about is struggling, it can be hard to know what to say or do.

This page offers simple guidance on how to support a friend in distress, while also looking after yourself.

Recognising When a Friend May Be Struggling

Changes in mood, behaviour, or communication
Withdrawal or avoiding contact
Feeling overwhelmed, panicked, or shut down
Expressions of hopelessness or distress

What You Can Say

“I’m here for you.”
“Do you want to talk about what’s going on?”
“That sounds really hard.”
“What would help right now?”

What to Avoid Saying

“Just stay positive.”
“Others have it worse.”
“You’ll be fine.”
Giving advice without being asked

How to Offer Support

Listen without trying to fix the problem
Ask what helps rather than assuming
Respect boundaries and choices
Stay calm and present

When to Encourage More Help

If safety is a concern
If distress is increasing or not easing
If your friend asks for help finding support
If you feel out of your depth

Supporting Yourself as a Helper

You are not responsible for fixing everything
It’s okay to set boundaries
Seek support for yourself if needed
Take breaks when you need them

If you are concerned about immediate safety: Contact local emergency services or encourage your friend to use crisis support options available in your country.